Customer Service

HamroKaresabari is a Pokhara-based fresh vegetable delivery service. We aim to respond to WhatsApp and phone inquiries between 7:00 AM – 8:00 PM every day, confirm each order before delivery, and clearly communicate availability and delivery time.

For any questions or complaints, contact us at WhatsApp/Phone +977 9805864394 or email karesabari.online@gmail.com.

Delivery Policy

• Service area: Pokhara city core areas. We confirm coverage and any extra charges on WhatsApp.
• Delivery time: Usually within 24 hours of order confirmation; same‑day delivery depends on stock and route.
• Delivery charges (if any) are clearly communicated before confirming the order.
• An order is confirmed only after we reply with acceptance and estimated delivery time.
• If delivery fails due to wrong address or customer unavailability, a partial or full delivery fee may still apply.

Refund & Replacement Policy

• If items are spoiled, badly damaged, or incorrect, contact us within 24 hours of delivery with a photo and order details.
• We will either replace the item in your next delivery or adjust the amount in your current/next bill.
• For change of mind or wrong orders after packing, refunds may not always be possible; we handle these case by case.
• Approved refunds or adjustments are provided via cash, digital wallet, or credit on your next order.

Privacy Policy

HamroKaresabari (“we”, “our”) operates hamrokaresabari.com and provides fresh vegetable delivery services in Pokhara. This section explains how we collect and use personal data.

Information we collect

• Name, phone number, delivery area/address, and order details.
• Messages and feedback you share with us.
• Basic technical data such as IP address, browser type, pages visited, and UTM parameters, possibly via tools like Google Analytics.

How we use this information

• To process and deliver orders and contact you about your orders.
• To improve our products, pricing, delivery routes, and marketing.
• To send important service messages and occasional offers (you can ask us to stop promotional messages).

Sharing of information

• We share data only with our internal team, delivery partners, and service providers who help run our website.
• We may disclose data if required by law or to protect our legal rights.
• We do not sell your personal information to third parties.

Data storage, security & your rights

• We keep data in our order system, email, and website database and take reasonable steps to protect it.
• Data is retained only as long as needed for business and legal purposes, then deleted or anonymised.
• You may contact us to request correction of your details or to stop receiving promotional messages.

For any privacy questions, email karesabari.online@gmail.com or message us on WhatsApp at +977 9805864394.